1. Information We Collect

At B-SuperMart, your privacy is a paramount priority. We collect personal information to provide, maintain, and improve our ultra-fast grocery delivery services:

• Account Details: Name, verified mobile phone number, email address, and profile preferences.
• Delivery Addresses: Street address, landmarks, city, postal code, and precise GPS coordinates to ensure pinpoint order deliveries.
• Transaction and Payment History: Order details, payment methods, transaction references, and wallet balances (we do not store raw credit/debit card numbers or CVV codes; these are processed securely via certified payment gateways).
• Device and Telemetry Data: IP address, device model, operating system version, push notification tokens, and crash analytics.
• Location Tracking: For Delivery Partners, background and foreground location data is collected during active delivery shifts to calculate delivery routes and update customers in real-time.

2. How We Use Your Data

Your data is processed strictly for legitimate operational purposes:

• Processing and fulfilling orders and dispatching delivery partners.
• Providing real-time tracking and delivery status alerts.
• Sending transactional notifications, OTP verifications, and invoice receipts.
• Detecting, preventing, and combating fraudulent activities and unauthorized access.
• Complying with statutory regulations and accounting standards.

3. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data. Data is shared exclusively with:

• Assigned Delivery Partners: Necessary delivery details (name, delivery address, contact number) to complete your order.
• Authorized Service Providers: Cloud hosting, SMS gateways, email delivery servers, and payment processors under strict confidentiality contracts.
• Law Enforcement: Only when legally required by court subpoenas or law enforcement agencies.

4. Data Security

We implement industry-standard encryption protocols (TLS/SSL) for all network communication between your device and our servers. Data stored in our database is secured with role-based access control and firewalls.

5. Your Rights & Account Deletion

You have the right to review, update, or permanently delete your account and associated personal data at any time. In compliance with mobile app store policies, we provide a dedicated account deletion process with mandatory email verification to safeguard your account against unauthorized deletion requests.